FAQ
Do you need to tip?
Thank you to our customers for supporting us. Tips are not required. The company has a reward mechanism to encourage outstanding employees. If customers are satisfied with our services, they can introduce our services to other relatives and friends.
How to calculate the temporary increase in the quantity of moving items and furniture?
Temporarily added items and furniture will be charged according to the price of the online quotation system. Guests can calculate the increased charges on the online system at any time, which is simple, convenient and fast. If you have any questions, please feel free to contact our account managers. They will be happy to explain to customers in detail.
Are there any hidden charges?
There are no hidden charges, all charges are clearly stated and verified by the system. Additional service items will be charged according to the online quotation system. On the contrary, if there are any reduced items, they will also be deducted back to the customer based on the charges of the online quotation system.
How are moving costs calculated?
According to the moving list, each piece is calculated, the quotation staff will make a clear quotation, and the account manager will also explain it to the customer in detail at any time.
Will the moving company assemble and dismantle furniture for customers?
We can help customers assemble and dismantle furniture, and calculate fees based on the complexity of assembly and disassembly.
Will the moving company help customers put their belongings into cartons and place them in their new home?
Yes, we provide three services to our customers, namely selected moving service, express moving service and supreme moving service. Among the supreme moving services, we will provide a full set of packing and unpacking services to our customers. Please contact us for service details. Account Manager.
How to deal with damage to furniture, electrical appliances and items when moving?
Most household moving insurance will have different coverage amounts to protect customers' belongings. Customers are advised to choose the appropriate policy to avoid unnecessary losses.
Can the quotation from the online quotation system be used as a quotation?
The quotation provided by the online quotation system is mainly for customers' reference. The final moving cost will be issued by the quotation staff at a more favorable price. The quotation staff will issue clear quotations and discounts based on the moving address, environment and complexity. For general residences, you can generally refer to the online quotation system for quotations. If items are added later or temporarily, quotations will be made based on the online quotation system.
There are abandoned furniture and electrical appliances at home, what should I do?
Discarded furniture and electrical appliances can be donated to other families in need, and our company can also recommend them for consignment. If the final decision is made to dispose of the garbage, our company can also dispose of the garbage on your behalf. The service charges are based on the online quotation system.
How can I argue if it is inconvenient for the quotation personnel to come to my door to quote?
Quotation staff can communicate with customers over the phone to make quotations, and can also assist with pictures and images.
What kind of trucks does the moving company use?
Our company will use 5.5-ton and 9-ton trucks.To avoid danger caused by overweight or overloading of trucks, a 9-ton truck can carry a weight of 3500kg (cargo + following personnel). If due to road restrictions, only 5.5-ton trucks can be used, the handling weight will be greatly reduced to 1000kg -1200kg (weight of cargo + people following the vehicle), so only a small amount of cargo can be carried.
What should I do if I need to move lighting fixtures, washing machines, air conditioners, gas stoves and water heaters?
The installation and disassembly of the above electrical appliances requires professional qualifications, such as qualified electricians and gas company personnel. Guests need to make an appointment in advance with qualified personnel to handle the installation and disassembly matters in advance. Our company can also refer them to relevant companies for processing.
What to do with the No. 8 typhoon signal, black rain and red rain?
To ensure the safety of guests and employees, the moving service will be suspended and a new moving date needs to be negotiated separately. The account manager will maintain communication with the guest.
What to do if there are not enough moving cartons?
Our company will purchase it for customers at cost price. There are many types of cartons for you to choose from. Our company provides free shipping service. Welcome to inquire with our account manager.
Moving tips
When loading into cartons, please place heavier items at the bottom and lighter items on top. Make sure each box is filled with items, so that the weight of each box will be more even and strong, and will not be crushed and crushed during transportation. damage.
Please properly handle all valuables, jewelry, stocks, watches, documents, cash and certificates in advance or carry them with you to avoid unnecessary loss.
If there are children or small animals at home, you can first arrange for suitable people to take care of and supervise them.
Before moving, try to reduce the food in the refrigerator. On the day of moving, please remove all food from the refrigerator.
Try to group the same items into one box, such as all remote controls in one bag, to avoid missing items.
All items should be packed properly with packaging materials to avoid scratches during transportation.
If there are fragile items, wine bottles, glass bottles and liquid items in the box, they need to be wrapped separately in pearl cotton/bubble bags, placed vertically and checked to see if the bottle caps are tightly closed. Please mark the items easily broken in a conspicuous place outside the box. Labels will be handled with special care by movers.
Please take out and pack all items in cabinets, plastic boxes, modular cabinets, bookcases, wardrobes and shoe cabinets into boxes to avoid damage to items during transportation.
If you have discarded furniture and electrical appliances, please contact the recycling organization in advance and donate them to other families in need. Our company can also provide consignment, processing and referral services.
If you need to install and dismantle lighting, gas stoves, washing machines and air conditioners, to ensure safety, please find a qualified electrician/related personnel and the gas company in advance to arrange installation and disassembly. Our company can also arrange referral services.
When packing items, you can clearly mark the items on the outside of the box. Our company will also provide relevant stickers free of charge for customers to mark items, so that customers can record the items and count the quantity and purpose of the items.
Moving house provides a good opportunity to reorganize items, allowing us to donate unwanted items to other families in need to avoid waste.
Some furniture has deformed due to long-term load-bearing and may not be suitable for assembly, disassembly and relocation. Please check carefully before moving. If relocation is not suitable, you can order new furniture in advance to avoid losing your budget.
If you have any relocation issues, please feel free to call your dedicated account manager at any time. We will do our best to solve your problems and provide you with professional advice.